“I tried calling the helpline, but after a while the line just goes blank. I’ve had to come down here to arrange for a bulk transfer over to HSBC, and we’ll have to pay the salaries from there.
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They have told me it will be sorted out in 48 hours from today, but I don’t know what to believe.”Īlex, who runs a professional consultancy firm, said outside the branch: “I have salaries to pay today. I was on the line for an hour but then gave up and came down here. Security check For security reasons, we verify your ID either by phone or by post.
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ID and password You'll then create your unique user ID and password, before reviewing our terms and conditions. They keep saying it’s ‘intermittent’ when it’s not. Your details To register, you'll just need: your personal details. “The thing that most infuriates me is the statements coming out of the bank. I’ve also had to change my password to get into the account. And there’s something saying the last payment was in 2099. “They were there yesterday but gone today. “All my direct debits have disappeared,” he said. Outside a branch in the City of London, Mac, a retired photographer, said he was appalled by the bank’s problems. While most TSB account holders had been able to continue using their debit cards to make payments and withdraw cash from ATMs, many alleged the problems were deeper than the bank was admitting. Pester admitted that, in one glitch, customers were shown entries in other accounts: “402 customers could see some data that we would not normally show them online.” The job should have been completed by 6pm on Sunday. The crisis began on Friday night, when TSB began a long-planned migration of 1.3bn customer records away from former parent company Lloyds Banking Group’s IT systems, on to a platform created by TSB’s new Spanish owners, Sabadell. Classic Club Lloyds Included in £150 switching offer £3 monthly fee to maintain the account, waived each month that you pay in £2,000 or more. In TSB branches, some customers were told it could be another 48 hours before they could access their accounts properly, while the bank’s website said some issues, such as one-time passwords and Isa transfers, would be fixed by the end of April. All overdrafts are subject to our assessment of your circumstances, and are repayable on demand. He said his company, Mentor Lock and Safe Company, in Wallington, south London, had “literally stopped”. Lee MacDonald, a former actor who starred as Zammo in Grange Hill, was among the small business owners affected. Owners of small businesses said they were unable to pay salaries or manage transactions, while some account holders found all their direct debits had disappeared. Customers reported waiting for more than an hour to get through to the phone banking service. It was then revealed that people were being given 'access' to other customers' accounts - with at least one person seeing an available balance of more than £20,000 and another reportedly being credited with £13,000 after logging back in.But at the end of the working day, and with TSB branches closed, customers were still unable to access their accounts online.
It comes just weeks systems crashed on September 28 causing havoc for thousands of customers on pay day.Ī similar incident occurred on September 3 - leaving thousands of families unable to transfer money or view payments on the first day of the new school term.Įarlier this year, TSB's systems crashed after a major IT migration went wrong.Ĭustomers were told systems would be temporarily down, however weeks later it emerged some people were still unable to see their money. We’d like to apologise for any inconvenience this may have caused."
They later added: "Service levels are returning to normal. Customers are still able to access their accounts on our mobile app. How come I could see my password in the url? This is a very serious security issue."Ī TSB spokesperson told Mirror Online: “We’re sorry that some of our customers are experiencing temporary issues with our Internet Banking service. Terrible security and service."Īnother customer fumed: what’s happening again to your online banking? Can’t log in. This time its showing my password in the url as well. TSB now demand, in addition to the usual login details. How can this mess still be going on?"Ī third added: "Again more issues with your service. My default browser is Firefox but I am having problems logging into my TSB internet banking. TSB online banking down - more troubles for customers of the challenger bank just 2 weeks after it last crashedĪnother said: TSB internet banking down AGAIN.
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